Mobile Service Expert

1 day ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Title: Customer Support SpecialistJob Summary:

We are seeking an experienced Customer Support Specialist to join our team. This role involves providing top-notch customer service and support for mobile services, ensuring timely and effective resolution of customer queries and issues.

Main Responsibilities:
  • Provide expert advice and guidance on mobile services, including new connections and upgrades, SIM replacements, transfer of ownerships, and problem-solving connectivity issues.
  • Update client contract details daily with accurate information.
  • Maintain accurate and up-to-date records in our database.
  • Prepare and submit reports according to company procedures.

This position requires excellent communication skills, both written and verbal, as well as strong problem-solving and interpersonal skills. Ideal candidates will have a background in telecom customer service and IT.

Requirements:
  • Strong customer service skills
  • Excellent English speaking and writing abilities
  • Telecom industry knowledge and experience
  • IT and computer skills
  • Problem-solving and communication skills


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