Customer Service Representative

10 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Mobile Service Expert - Customer Support Specialist

This role is designed for individuals who excel in providing customer-centric support and guidance for mobile services. As a Customer Support Specialist, you will be responsible for resolving customer queries and issues in a timely and professional manner.

Key Tasks:
  • Manage all aspects of mobile services, including new connections and upgrades, SIM replacements, transfer of ownerships, and problem-solving connectivity issues.
  • Collaborate with sales personnel to resolve customer queries.
  • Update client records with accurate information.
  • Prepare weekly reports summarizing activities.

This position demands strong technical knowledge of mobile services, excellent communication skills, and a customer-focused mindset. Ideal candidates will have experience in telecom customer service and IT.

Requirements:
  • Mobile service industry knowledge and experience
  • Strong customer service skills
  • Excellent English speaking and writing abilities
  • IT and computer skills


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