Customer Experience Manager

6 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Engage with customers by sending personalized updates and reminders through WhatsApp. The role involves keeping customers informed and satisfied by providing relevant information that encourages repeat business and builds brand loyalty.

Cold calling is another key responsibility, where you will reach out to inactive customers and use effective communication to re-engage them, highlight new arrivals, and inform them about current offers.

You will also collaborate with the logistics team to manage and control returns for orders placed through the WhatsApp platform, ensuring smooth handling of returns and addressing any customer concerns related to their orders.

In addition, this role involves managing after-sales and promotional campaigns by reaching out to customers via WhatsApp, checking customer satisfaction levels, gathering feedback, and offering exclusive discounts to encourage repeat purchases.



  • Karachi, Sindh, Pakistan beBee Careers Full time

    We are seeking a highly skilled Customer Support Executive to join our team. The ideal candidate will possess exceptional communication and interpersonal skills, with the ability to analyze customer data and provide solutions to complex customer cases.Job DescriptionProvide accurate and complete information to customers through various channels.Analyze...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title: Customer Experience ManagerWe are seeking a skilled and experienced Customer Experience Manager to join our organization.The ideal candidate will have a proven track record of managing customer relationships, resolving complex issues, and driving team performance.This is a fantastic opportunity for a motivated individual who is passionate about...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    As a key member of our team, you will play a vital role in delivering exceptional customer experiences through effective communication and problem-solving skills.Key ResponsibilitiesManage customer orders from start to finish, ensuring timely delivery and excellent customer service.Provide prompt and professional responses to customer inquiries, resolving...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Call Center Office ManagerOverview:Drive the success of the call center by leading a team of agents, managing operations, and promoting a culture of excellence.Key Responsibilities:Team Leadership: Develop and motivate team members to deliver exceptional results, resolve customer issues, and meet sales targets.Operational Management: Oversee call center...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Customer Operations ManagerAbout the JobThis role is perfect for someone who wants to have direct impact and shape customer operations in a hyper-growth startup. You will work closely with leadership and be responsible for ensuring our customers get the best experience.Main DutiesCustomer Relations – Develop and maintain strong relationships with...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Digital Services Manager Job Description:Key Responsibilities:Promote effective communication and coordination with customers to ensure superior customer experience.Deliver customer services-related KPIs.Work closely with the Sales team to deliver customer orders on time and as per defined priorities.Coordinate with Planning, Supply Chain, Production, and...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title: Customer Experience Manager Key Responsibilities:Deliver exceptional customer experiences that meet performance objectives and align with core values.Assist customers with their online purchases, ensuring seamless support throughout the process.Exhibit genuine interest in each customer through courteous communication, friendly demeanor, and...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Senior Service Delivery ManagerJob Summary:We are seeking an experienced Senior Service Delivery Manager to lead our service delivery team and ensure exceptional customer experience. The ideal candidate will have a strong background in service delivery and excellent leadership skills.Key Responsibilities:Develop and implement service delivery strategies to...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Sales Excellence Manager - Enhance Customer ValueSelect how often (in days) to receive an alert: Salary, Dependent on skills and experience.Key Responsibilities:To ensure that customers in the education sector maximize their benefits from our products and services.To engage with customers after they have committed to using our curriculum, qualifications, and...