Customer Service Professional with Multichannel Expertise

11 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Description

We are seeking a skilled customer support agent to join our integrated contact center team.

Key Responsibilities:
  • The day begins with a team meeting to discuss current issues and tasks.
  • The customer service representative manages the phone queue by answering calls from customers in a timely manner.
  • Queries about online orders are handled by checking the order management system for status updates.
  • Delivery confirmations are provided to customers who have placed orders online.
  • Live chats are handled effectively, requiring multitasking skills to manage multiple requests simultaneously.
  • The workday concludes knowing that the customer service professional has made a significant impact on success.
Key Duties:
  • Respond to customer inquiries across various touch points, including live chat, email, and phone calls.
  • Maintain accurate records of customer interactions and resolutions.
  • Provide excellent customer service, ensuring a positive experience for all customers.
Benefits:

This role offers the opportunity to work in a dynamic environment, develop skills, and contribute to success. Our team provides a supportive atmosphere where you can grow professionally and personally.



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