
Customer Service Professional with Multichannel Expertise
11 hours ago
We are seeking a skilled customer support agent to join our integrated contact center team.
Key Responsibilities:- The day begins with a team meeting to discuss current issues and tasks.
- The customer service representative manages the phone queue by answering calls from customers in a timely manner.
- Queries about online orders are handled by checking the order management system for status updates.
- Delivery confirmations are provided to customers who have placed orders online.
- Live chats are handled effectively, requiring multitasking skills to manage multiple requests simultaneously.
- The workday concludes knowing that the customer service professional has made a significant impact on success.
- Respond to customer inquiries across various touch points, including live chat, email, and phone calls.
- Maintain accurate records of customer interactions and resolutions.
- Provide excellent customer service, ensuring a positive experience for all customers.
This role offers the opportunity to work in a dynamic environment, develop skills, and contribute to success. Our team provides a supportive atmosphere where you can grow professionally and personally.
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Customer Service Professional
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Customer Service Professional
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