Data Support Specialist

1 day ago

Lahore, Punjab, Pakistan beBeeDataSupport Full time 900,000 - 1,200,000
Job Title: Data Support Specialist

Join a team of experts in data management and support. We are seeking a highly skilled Data Support Specialist to provide top-notch support to our customers.

  • Key Responsibilities:
    • Advanced Troubleshooting:
      • Diagnose and resolve complex data issues between different data sources and application user workflows.
      • Analyze, provide, and interpret data to identify root causes of problems.
      • Collaborate with engineering teams to resolve software bugs and data inconsistencies.
  • Customer Support:
    • Provide high-level support to customers regarding data-related inquiries and supply chain application issues.
    • Communicate effectively with clients to understand their problems and provide timely resolutions.
    • Document and follow up on customer issues to ensure satisfaction.
Requirements:
  • Qualifications:
    • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
    • 3-5 years of experience in data support, with a strong background in SaaS demand planning applications.
  • Technical Skills:
    • Proficiency in SQL and other data query languages.
    • Experience with Azure DevOps ticketing tool or similar applicable tool.
    • Familiarity with supply chain management concepts and software.
    • Experience with customer support ticketing systems such as Happy Fox, Zendesk etc.
  • Soft Skills:
    • Strong problem-solving and analytical skills.
    • Excellent communication and interpersonal abilities.
    • Ability to work independently and manage multiple priorities.

Why Choose Us:

As a leading company in data management and support, we offer a dynamic and challenging work environment that fosters growth and development.

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