Customer Service Excellence Manager

7 days ago

Gujranwala, Punjab, Pakistan beBee Careers Full time

Customer Service Excellence Manager

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  1. In this role, you will play a key part in ensuring that our organisation meets and exceeds customer expectations.

You will be responsible for managing a team of customer service staff and developing policies and procedures to deliver exceptional customer experiences.

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Job Responsibilities:

The main aim of this role is to provide outstanding customer service. Typical activities may include some or all of the following:

  1. Providing help and advice to customers using our products or services;
  2. Communicating effectively with customers by telephone, email, letter and face-to-face;
  3. Investigating and resolving customer complaints and issues in a timely manner;
  4. Issuing refunds or compensation to customers when necessary;
  5. Maintaining accurate records of discussions or correspondence with customers;
  6. Analysing statistics to determine the level of customer service we are providing;
  7. Producing written information for customers, such as user guides and instructional materials;
  8. Developing feedback and complaints procedures for customers to use;
  9. Leading or supervising a team of customer service staff;
  10. Learning about our products or services and staying up-to-date with changes;
  11. Staying ahead of developments in customer service through training and professional development.

Key Skills and Qualifications:

To succeed in this role, you will need excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. You should have a strong understanding of customer needs and be able to develop effective solutions to meet those needs.

A degree in a relevant field, such as business or communications, would be beneficial, but not essential. What is most important is your passion for delivering exceptional customer service and your ability to inspire others to do the same.

Benefits:

This role offers a competitive salary and benefits package, including opportunities for career development and growth. You will also have access to ongoing training and professional development, which will enable you to stay ahead of the latest trends and best practices in customer service.

Other Information:

Please note that this job description is not an exhaustive list of tasks and responsibilities. The successful candidate will be expected to adapt to changing circumstances and priorities as required.

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