
Customer Relation Manager
4 weeks ago
Customer service managers ensure that the organisation they work for satisfies its customers' needs. They may work at various levels, from head office to the front end of the business and in most cases will be:
- helping to develop a customer service policy for an entire organisation;
- managing a team of customer services staff;
- handling face-to-face enquiries from customers.
Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers' requirements and exceed their expectations if possible.
Job SpecificationTypical work activities
The main aim of a customer service manager is to provide excellent customer service. Although the work varies, depending on the type and size of the employing organisation, typical activities are likely to include some or all of the following:
- providing help and advice to customers using your organisation's products or services;
- communicating courteously with customers by telephone, email, letter and face to face;
- investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
- issuing refunds or compensation to customers;
- keeping accurate records of discussions or correspondence with customers;
- analysing statistics or other data to determine the level of customer service your organisation is providing;
- producing written information for customers, often involving use of computer packages/software;
- writing reports analysing the customer service that your organisation provides;
- visiting customers to provide a one-to-one service;
- developing feedback or complaints procedures for customers to use;
- developing customer service procedures, policies and standards for your organisation or department;
- meeting with other managers to discuss possible improvements to customer service;
- being involved in staff recruitment and appraisals;
- training staff to deliver a high standard of customer service;
- leading or supervising a team of customer service staff;
- learning about your organisation's products or services and keeping up to date with changes;
- keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Information Technology and Services - Gujranwala, Pakistan
#J-18808-Ljbffr-
Employee Relations Manager
2 weeks ago
Gujranwala, Punjab, Pakistan beBee Careers Full timeAn HR Supervisor is required to oversee HR operations, ensuring a positive work environment and effective employee relations. Key responsibilities include onboarding employees, administering payroll and benefits, evaluating labor law compliance, and managing employee relationships.Job Requirements:Bachelor's degree in HR, Business Administration, or a...
-
Investor Relations Administrator
2 weeks ago
Gujranwala, Punjab, Pakistan beBee Careers Full timeAbout the Role:As an Investor Relations Administrator, you will be responsible for ensuring compliance with fund rules and representations. You will proactively manage the team's daily workflow and meet set deadlines.Your Key Responsibilities:Review investor relations administration staff work to ensure adherence to fund guidelines;Manage team workflow and...
-
Client Relations Director
1 day ago
Gujranwala, Punjab, Pakistan beBee Careers Full timeKey Accountabilities:Lead a team of customer service professionals to deliver exceptional customer experiencesImplement effective customer service strategies to meet organisational goalsCollaborate with stakeholders to develop and maintain customer service policiesThis is a challenging and rewarding role that requires a high degree of professionalism,...
-
Customer Relationship Manager
1 week ago
Gujranwala, Punjab, Pakistan beBee Careers Full timeKey Performance IndicatorsThe successful candidate will be responsible for managing customer relationships, identifying sales opportunities, and achieving sales targets.Main ObjectivesTo manage customer relationships effectivelyTo identify and pursue sales opportunitiesTo achieve sales targets through effective negotiation and contract managementTo ensure...
-
Customer Service
2 weeks ago
Gujranwala, Punjab, Pakistan Stafflink Services Full timeLocation: LoyangWorking Hours: 8.30am - 6pm About the Role:This role responsible for managing end-to-end customer operations, acting as the main point of contact for inquiries, onboarding, and issue resolution. It involves coordinating with internal teams to deliver tailored solutions, driving customer satisfaction, and identifying opportunities for...
-
Customer Experience Manager
1 day ago
Gujranwala, Punjab, Pakistan beBee Careers Full timeWe are currently seeking a highly skilled and motivated Customer Service Manager to join our team. As a key member of our trade transactions desk, you will be responsible for handling all aspects of customer interactions, from initial contact to resolution.Main ResponsibilitiesResolving customer complaints and concerns in a timely and effective...
-
Customer Engagement Specialist
1 day ago
Gujranwala, Punjab, Pakistan beBee Careers Full timeWe are looking for a talented Marketing Manager to play a crucial role in driving our business forward. This individual will be responsible for overseeing our marketing efforts, customer engagement, and stock management.Main ResponsibilitiesDevelop and manage our online presence to attract and retain customers.Design and implement customer-centric strategies...
-
Customer Development Manager
1 day ago
Gujranwala, Punjab, Pakistan beBee Careers Full timeAs a seasoned Customer Development ManagerAbout This OpportunityThis is an exciting opportunity for a motivated and results-driven professional to join our team as a Customer Development Manager.You will be responsible for managing client relationships, developing and executing business strategies, and collaborating with cross-functional teams to deliver...
-
Customer Service Lead
1 day ago
Gujranwala, Punjab, Pakistan beBee Careers Full timeThe Senior Merchandising Manager will oversee merchandising activities related to customer orders, including follow-up until order completion. This involves managing all aspects of orders, from inception to delivery.Essential Skills:At least 10 years of experience in sportswear garment manufacturing industry.Ability to develop samples from...
-
Customer Service Operations Manager
1 day ago
Gujranwala, Punjab, Pakistan beBee Careers Full timeWe are searching for a dedicated and organized Export Manager to handle a variety of tasks, including managing customer relationships and ensuring timely order fulfillment.ResponsibilitiesInteracting with customers to resolve their queries and provide top-notch customer service.Managing orders from start to finish, including coordinating with internal teams...