Relationship Building and Support Specialist

9 hours ago


Lahore, Punjab, Pakistan Zafar Securities Pvt Ltd Full time

We are looking for a highly experienced Client Support and Experience Manager with an MBA in Business Administration, HR or Marketing. The ideal candidate should have a strong background in customer service and a proven track record of delivering exceptional client experiences.

Main Responsibilities
  • Our ideal candidate will provide exceptional support and guidance to clients, ensuring that their needs are met and exceeded.
  • They will be responsible for analyzing customer feedback and developing strategies to improve service quality and customer satisfaction.
  • This role involves effective communication with clients, resolving issues and concerns in a timely and professional manner.
  • The selected candidate will design and implement comprehensive feedback and complaint procedures to enhance the client experience.
  • To further achieve customer satisfaction, they will develop and implement initiatives to improve service delivery.
Key Qualifications
  • A strong ability to build and maintain relationships with clients is essential for success in this role.
  • Excellent problem-solving skills and a patient demeanor are also necessary to excel in this position.
  • Familiarity with basic social media knowledge is required.
  • Experience in trading (shares/commodities) is desirable but not mandatory.

Zafar Securities Pvt Ltd is a licensed Trading Right Member of the Lahore Stock Exchange Ltd and a Universal Commodity Membership Right Holder of Pakistan Mercantile Exchange Ltd PMEX.



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