Product Management Professional

2 weeks ago


Islamabad, Islamabad, Pakistan Evamp & Saanga Full time

**Company Overview:** Evamp & Saanga is a dynamic organization dedicated to delivering exceptional customer experiences.

**Job Description:

Responsibilities
  1. Route customer complaints to the concerned teams in a timely and effective manner.
  2. Maintain strong relationships with customers and other professionals through open communication and collaboration.
  3. Demonstrate excellent problem-solving, analytical, and communication skills, with extensive knowledge of the product being supported.
  4. Provide presales support during customer onboarding and lead generation, ensuring seamless transitions and maximizing opportunities.
  5. Oversee the daily operations of the product, identifying areas for improvement and implementing strategies to enhance its performance.
  6. Conduct comprehensive training sessions for internal and external stakeholders, equipping them with the necessary knowledge and skills to excel.
  7. Analyze the impact of customer requests (CR), plan, and manage feature enhancements and improvements to meet evolving customer needs.
  8. Generate regular reports and insights to monitor product health, identifying trends and areas for growth.
  9. Evaluate and assess Requests for Proposals (RFPs) and tenders, ensuring alignment with business objectives and strategic goals.
  10. Develop and implement integrations both internally and externally, streamlining processes and enhancing overall efficiency.


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