Product Management Professional
2 weeks ago
**Company Overview:** Evamp & Saanga is a dynamic organization dedicated to delivering exceptional customer experiences.
**Job Description:
Responsibilities- Route customer complaints to the concerned teams in a timely and effective manner.
- Maintain strong relationships with customers and other professionals through open communication and collaboration.
- Demonstrate excellent problem-solving, analytical, and communication skills, with extensive knowledge of the product being supported.
- Provide presales support during customer onboarding and lead generation, ensuring seamless transitions and maximizing opportunities.
- Oversee the daily operations of the product, identifying areas for improvement and implementing strategies to enhance its performance.
- Conduct comprehensive training sessions for internal and external stakeholders, equipping them with the necessary knowledge and skills to excel.
- Analyze the impact of customer requests (CR), plan, and manage feature enhancements and improvements to meet evolving customer needs.
- Generate regular reports and insights to monitor product health, identifying trends and areas for growth.
- Evaluate and assess Requests for Proposals (RFPs) and tenders, ensuring alignment with business objectives and strategic goals.
- Develop and implement integrations both internally and externally, streamlining processes and enhancing overall efficiency.
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Product Manager
2 weeks ago
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