
Service Excellence Representative
1 week ago
TalentPop App is a customer-centric company that values excellence in every aspect of our business. We are seeking a skilled Service Excellence Representative to join our team.
In this role, you will have the opportunity to make a meaningful impact on our customers' experiences, ensuring that they receive exceptional service at every touchpoint.
Your Key Responsibilities:
- Provide exceptional support to our clients via phone, chat, and email.
- Continuously evaluate and improve our service quality.
- Develop and maintain a deep understanding of our products and services.
- Collaborate with your team to enhance the overall customer experience.
- Identify and implement process improvements to drive efficiency and effectiveness.
What We're Looking For:
- A minimum of 1 year of experience in customer support or a similar role.
- Excellent written and verbal communication skills.
- Proficiency in using customer support tools like Zendesk or Freshdesk (preferred).
- Strong analytical and problem-solving skills.
- A calm and solution-focused demeanor under pressure.
- Familiarity with eCommerce and CRM systems is a plus.
Benefits:
- A competitive hourly rate.
- Comprehensive health and dental coverage.
- Paid Time Off to recharge.
- Performance Bonuses for your hard work.
- A permanent work-from-home setup.
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