Service Excellence Representative

1 week ago


Karachi, Sindh, Pakistan TalentPop App Full time

TalentPop App is a customer-centric company that values excellence in every aspect of our business. We are seeking a skilled Service Excellence Representative to join our team.

In this role, you will have the opportunity to make a meaningful impact on our customers' experiences, ensuring that they receive exceptional service at every touchpoint.

Your Key Responsibilities:

  • Provide exceptional support to our clients via phone, chat, and email.
  • Continuously evaluate and improve our service quality.
  • Develop and maintain a deep understanding of our products and services.
  • Collaborate with your team to enhance the overall customer experience.
  • Identify and implement process improvements to drive efficiency and effectiveness.

What We're Looking For:

  • A minimum of 1 year of experience in customer support or a similar role.
  • Excellent written and verbal communication skills.
  • Proficiency in using customer support tools like Zendesk or Freshdesk (preferred).
  • Strong analytical and problem-solving skills.
  • A calm and solution-focused demeanor under pressure.
  • Familiarity with eCommerce and CRM systems is a plus.

Benefits:

  • A competitive hourly rate.
  • Comprehensive health and dental coverage.
  • Paid Time Off to recharge.
  • Performance Bonuses for your hard work.
  • A permanent work-from-home setup.


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