Customer Service Excellence Associate

2 days ago


Karachi, Sindh, Pakistan Mashreq Full time
Job Description

As a Customer Service Excellence Associate, you will play a crucial role in ensuring that customers receive the highest level of service and experience with Mashreq. Your primary responsibility will be to handle and resolve customer complaints in an effective and timely manner.

Key Responsibilities:

  • Develop and maintain a strong understanding of customer needs and preferences.
  • Respond to customer inquiries and complaints via various channels, including phone, email, and in-person interactions.
  • Investigate and resolve customer complaints through root cause analysis and proactive problem-solving.
  • Maintain accurate records of customer interactions and update CRM accordingly.
  • Collaborate with internal teams to ensure seamless resolution of customer issues.
  • Continuously improve customer satisfaction scores by identifying areas for improvement and implementing changes.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • 1-3 years of customer service experience in banking or a related industry.
  • Excellent communication, interpersonal, and analytical skills.
  • Able to work in a fast-paced environment and prioritize multiple tasks effectively.
  • Strong knowledge of Retail Banking products and services.


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