Results-Driven IT Leader Wanted

Results-Driven IT Leader Wanted

We are seeking a seasoned professional to lead our team in Pre-Sales for Managed Services (MS) IT and Application Development & Maintenance (ADM) across the Middle East and Africa.

As an End-to-End Customer Success Representative, you will be accountable for MSIT/ADM business contract renewal, farming, and expansion. You will collaborate with internal teams to ensure competitive solutions for effective delivery fulfilling customer requirements and expectations.

• Main Responsibilities:
• Serve as the primary engagement lead for contract renewals and business expansion across the MS IT & ADM portfolio.
• Coordinate and orchestrate with internal teams to secure optimal solution and offers for customers.
• Ensure customer satisfaction by delivering solutions that maximize value and efficient service.
• Drive profitable deals, risk mitigation, and support pre-sales, sales, delivery, and lifecycle management.
• Oversee on-time, on-budget project delivery.
• Represent customer interests within Ericsson, providing insights on lifecycle management and operations.

Leadership Expectations:

• Demonstrate cross-functional leadership, mobilizing support across functions and teams.
• Exhibit strong collaboration, communication, and fact-based decision-making.
• Foster a people-centric leadership style with empathy.

Sales & Customer Focus:

• Proven ability to drive multi-million-dollar sales and manage complex contracts.
• Deep knowledge of contracting, commercial models (fixed price, capacity-based), and customer operations in Core, IT (OSS/BSS), and ADM.
• Translate portfolio capabilities into business value for customers.
• Lead technical and business discussions at all levels, including customers' D and C-suite and main stakeholders.
• Identify and manage risks, with a focus on simplification and cost optimization.

Functional & Technical Expertise:

• In-depth experience with MS IT, LCM, and ADM best practices and delivery.
• Demonstrated financial improvements and cost savings.
• Experience in continuous improvement for main IT systems, enhancing customer satisfaction and KPIs.
• Expertise in Ericsson Service Delivery processes, agile and DevOps models.

The Ideal Candidate:

• University degree in Business, Engineering, or ICT.
• 5+ years in MSIT/ADM presales.
• 5+ years in delivery of Managed Services and/or ADM.
• 10+ years in the telecom network industry.
• Strong record of sales and C-level engagement.
• Proven delivery experience in the domain.