Salesforce Operations Specialist

2 days ago

Karachi, Sindh, Pakistan beBee Careers Full time
Job Overview

We are seeking an experienced Salesforce Administrator to join our team and enhance our capabilities in Karachi.

Main Responsibilities
  • Collaborate with Operations teams: Focus on building and maintaining tools for the Operations teams, ensuring seamless integration with existing systems and processes, while also supporting Senior and Junior Salesforce Admins when needed.
  • Manage and optimise Salesforce systems: Ensure efficient utilisation and integration of Salesforce tools within the organisation, including user and licence management, support, training, and system upgrades, while continuously monitoring system performance and addressing any issues.
  • Customise the Salesforce platform: Work with stakeholders to define system requirements and tailor the platform to meet the organisation's needs, implementing custom objects, fields, and workflows to enhance functionality and user experience.
  • Maintain security standards: Manage Salesforce roles, profiles, sharing rules, workflows, and groups to ensure data security and compliance, while staying up-to-date with the latest security best practices and industry standards.
  • Deliver actionable analytics: Utilise data-driven insights to make informed decisions and develop strategies for operational improvements, creating custom reports and dashboards to provide visibility into key performance metrics.
  • Provide training and support: Facilitate training sessions and skill development programs for team members, enabling them to excel in their roles, while also offering ongoing support and guidance to ensure their success with the Salesforce platform.
Requirements
  • Salesforce experience: The ideal candidate will possess 2-3 years of experience along with both the Salesforce Administrator and Salesforce Platform App Builder certifications as part of the minimum eligibility criteria.
  • Problem-solving skills: Ability to troubleshoot and resolve issues within the Salesforce platform, proactively identifying potential challenges and implementing effective solutions to ensure smooth operations.
  • Communication skills: Effective verbal and written communication skills to collaborate with the wider Operations function, internal teams, and clients, fostering strong relationships and promoting a culture of collaboration.
  • Attention to detail: Strong focus on maintaining data quality and ensuring efficient processes, with a commitment to continuously reviewing and refining workflows to optimise performance.
  • Team player: Ability to work collaboratively with the Senior and Junior Salesforce Admins, as well as other teams within the organisation, contributing to a positive and supportive work environment.
  • Results-driven: Track record of achieving and exceeding goals, with a data-driven approach to measuring performance and improving outcomes, demonstrating a commitment to continuous improvement and innovation.
About Us

We are a company that has evolved around our customers' needs. We have worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real-life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

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