Tech Support Specialist

5 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

Role Overview

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We are seeking a skilled Salesforce Admin to enhance our capabilities in Karachi. As a key player in our mission to revolutionise the restaurant tech industry, you will be instrumental in helping independent restaurant and takeaway owners thrive in an ever-changing world.

This role is tailor-made for someone who excels at tackling technical challenges and is eager to be a vital part of our dynamic office culture in Karachi. Positioned at the heart of our operations, you will collaborate closely with the Operations team to fully leverage our Salesforce platform's capabilities.

  • Collaborate with Operations teams: Focus on building and maintaining tools for the Operations teams, ensuring seamless integration with existing systems and processes, while also supporting the Senior and Junior Salesforce Admins when needed.
  • Manage and optimise Salesforce systems: Ensure efficient utilisation and integration of Salesforce tools within the organisation, including user and licence management, support, training, and system upgrades, while continuously monitoring system performance and addressing any issues.
  • Customise the Salesforce platform: Work with stakeholders to define system requirements and tailor the platform to meet the organisation's needs, implementing custom objects, fields, and workflows to enhance functionality and user experience.
  • Maintain security standards: Manage Salesforce roles, profiles, sharing rules, workflows, and groups to ensure data security and compliance, while staying up-to-date with the latest security best practices and industry standards.
  • Deliver actionable analytics: Utilise data-driven insights to make informed decisions and develop strategies for operational improvements, creating custom reports and dashboards to provide visibility into key performance metrics.
  • Provide training and support: Facilitate training sessions and skill development programs for team members, enabling them to excel in their roles, while also offering ongoing support and guidance to ensure their success with the Salesforce platform.

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