Assistant Manager

6 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Description

We are seeking an Assistant Manager with strong technical skills to join our team. As a key member of the IT department, you will be responsible for managing and maintaining sales force applications.

Key Responsibilities:

  • Manage the installation, configuration, tuning, and testing of QA, production environment, and maintain sales force application.
  • Test, update, and deploy enhancements and new versions of sales force application.
  • Install, configure, and maintain mobicontrol application to manage sales force application remotely on users' devices.
  • Provide support for sales force applications by resolving issues escalated by level 1 support staff in a timely manner.
  • Liaise with users for enhancements in sales force application and communicate the same to relevant consultants for modification in the program.
  • Conduct training sessions for users and IT support staff on sales force application.
  • Prepare and maintain sales force application's operations guide for users and support staff.
  • Discuss options and solutions with users to establish the viability of implementing such solutions.
  • Plan phases of the software development life cycle (SDLC) for various projects.
  • Assist in the preparation and documentation of software requirements and specifications.
  • Research and document requirements of software users.
  • Administer critical analysis of test results and deliver solutions to problem areas.
  • Liaise with network administrators, systems analysts, and software engineers to assist in resolving problems with software products or company software systems.
  • Administer sales force one UDs and one backend system.
  • Assist in designing and conducting IT staff and end-user training programs to facilitate effective management and use of system applications by respective user groups.
  • Recommend, schedule, and perform software improvements and upgrades.
  • Assist in preparing MIS statements and periodic reports of system development activity timely and accurately to meet company's and department requirements, policies, and standards.

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