Customer Service Representative

9 hours ago


Lahore, Punjab, Pakistan Zameen Full time

Zameen.com is seeking a Customer Support Executive to join its Bayut and Dubizlee Operations team.

Job Responsibilities:

  • Provision packages upon receiving invoices for new & existing accounts.
  • Upgrade client accounts upon receiving invoices from different channels.
  • Degrade client accounts upon expiration of client account.
  • Handle other degradation requests from different channels (Ops, Customer Service, Listing Team).
  • Setup XML feed Integration.
  • Escalate client grievances related to Bayut.com reported by clients, A/C manager to manager operations.
  • Provide live chat support to web users.
  • Offer after-sales & support to account managers.

Job Requirements:

  • Experience: 06 months - 1 Year (Email/Chat Support)
  • Education: Graduate degree required
  • Location: Lahore
  • Shifts: Hybrid
  • Gender: Both
  • Position Level: Entry Level
  • Excellent command over spoken and written English required.
  • Ability to communicate with Internal/external staff for day-to-day queries & their quick fix.
  • Preferably a graduate with minimum 0.5 year experience.
  • Previous experience in Customer services role, preferably from a support/call center-
  • Strong communication and follow-up skills.
  • Working knowledge of computer software like MS Word and Excel.


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