
Management and Supervision
2 days ago
Join our team as a supervisor to lead and motivate a group of call center representatives.
The ideal candidate will have a bachelor's degree in a relevant field or equivalent experience, as well as strong leadership and communication skills.
Key Accountabilities:
- Supervise a team of call center representatives to achieve high quality customer service.
- Maintain accurate records of team performance and provide regular feedback.
- Collaborate with team members to identify areas for improvement and develop strategies for enhancement.
- Provide guidance and support to new team members during their onboarding process.
- Stay up-to-date with industry developments and best practices in call center management.
Requirements:
- Minimum 2 years of experience in a call center environment.
- Strong leadership and communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office and call center software.
- Problem-solving and conflict resolution skills.
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