Ecommerce Operations Support Professional

17 hours ago

Hyderabad City Taluka, Pakistan beBeeAnalytical Full time £32,000 - £48,000
Job Title:

E-Commerce Customer Service Specialist

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We are a fast-growing e-commerce business operating on multiple marketplaces in UK and USA. We require a highly motivated, detail-oriented, and tech-savvy customer service specialist to handle inquiries, returns, disputes, and account health across various platforms.

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  • Handle customer inquiries, messages, and cases across Amazon and eBay
  • Communicate clearly and professionally with customers in written English.
  • Respond to customer questions regarding orders, shipping, returns, refunds, and product information.
  • Manage return requests, coordinate with couriers.
  • Analyze customer cases, order data, and account health metrics to identify issues and resolve disputes quickly.
  • Proactively handle Amazon A-to-Z claims, eBay Item Not As Described (INAD) cases, return disputes, cancellations, and feedback.
  • Monitor account health on Amazon and eBay, including Order Defect Rate (ODR), Customer Service Metrics, and Seller Performance Standards.
  • Collaborate with internal teams to ensure smooth operations.
  • Document customer service processes and contribute to SOPs for future growth.
  • Stay updated on marketplace policy changes to ensure full compliance.
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Tech-savvy – comfortable using online tools, spreadsheets, and marketplace platforms.

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Familiarity with Amazon Seller Central, eBay Seller Hub, and their dispute resolution systems preferred.

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Experience managing returns and coordinating with couriers.

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Strong attention to detail and organizational skills.

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Ability to work independently, manage multiple tasks, and meet deadlines.

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