
Operations Team Lead
4 days ago
Job Title: Operations Team Lead
About the Role:
We are seeking a highly skilled and experienced team lead to join our operations team. As an Assistant Manager Operations North, you will be responsible for optimizing our operations, leading field teams, and ensuring seamless service delivery.
The ideal candidate will have a strong background in managing multiple teams of technicians/engineers in field, motivating team members to achieve better performance, reviewing team member performance, and providing timely feedback.
You will also be responsible for monitoring on-field team performance, building relationships with car dealers, ensuring customer satisfaction, and providing reports to data entry teams.
Additionally, you will play a key role in hiring resources to add more teams in the city as per requirement and expanding the business into new regions.
Responsibilities:
- Manage multiple teams of technicians/engineers in field
- Motivate team members to achieve better performance
- Review team member performance and provide timely feedback
- Monitor on-field team performance & keep a strict check
- Building relationship with car dealers
- Ensure Customer satisfaction
- Provide reports to data entry team and make sure all cars data entered is accurate
- Hire resources to add more teams in the city as per the requirement
- Add more cities in near region considering the potential in mind
Qualifications:
- Bachelors with minimum 5 years of experience
- Able to prioritize and successfully handle several tasks at once
- Must be a self-starter and ability to work with minimal instruction
- Able to adapt to changing priorities and unexpected situations
- Accurate with attention to detail, must have strong communication skills
Preferred Skills:
- Automotive sales and Automotive knowledge will be preferred
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