
System Administrator Role
5 days ago
We are seeking a highly skilled System Administrator to fill the Technical Support Specialist role at Hirasoft Software Solutions.
The ideal candidate will be a graduate from a reputable university with excellent communication skills and at least 2-3 years of related professional experience in software development and deployment.
Key Responsibilities- Provide technical support and assistance to internal networks and existing employees, ensuring prompt resolution of issues through system administration and troubleshooting.
- Collaborate across departments to solve complex problems and follow reported issues through to their resolution, utilizing strong communication skills and project management abilities.
- Respond to employee inquiries in a timely and professional manner, adhering to customer service principles and best practices.
- Identify and resolve routine operational systems problems, minimizing downtime and disruption by leveraging diagnostic tools and analytical skills.
- Install, operate, and maintain LAN, WAN, and dial access services for optimal performance and reliability.
- Manage projects, plan, and implement systems maintenance and administration, ensuring compliance with industry standards and protocols.
- Software house experience with a strong understanding of software products and networking concepts, including Windows XP, Vista, Windows 7, Linux, and general desktop support issues.
- Excellent English written and verbal skills, with ability to communicate complex technical information effectively and clearly.
- MCSE Certification or equivalent, with knowledge of Windows operating systems and general desktop support issues.
- Familiarity with DNS, TCP/IP, Domain Environment, Firewalls, and other networking concepts, as well as solid knowledge of internet protocols such as SSH, FTP, SFTP, and HTTP.
- Ability to work independently, taking ownership of technical issues and collaborating with Development teams to resolve more advanced issues.
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