Strategic IT Leader

Senior IT Leadership Position

This is a senior leadership position in IT, requiring strong technical and business expertise. As an engagement manager for Managed Services (MS) and Application Development & Maintenance (ADM), you will lead pre-sales activities across the Middle East and Africa region.

Key Responsibilities:

• Serve as primary engagement lead for contract renewals and business expansion across MS IT & ADM portfolio.
• Coordinate with internal teams to secure optimal solutions and offers for customers.
• Ensure customer satisfaction by delivering solutions that maximize value and efficient service.
• Drive profitable deals, risk mitigation, and support pre-sales, sales, delivery, and lifecycle management.
• Oversee on-time, on-budget project delivery.
• Represent Ericsson interests within customer-related discussions, providing insights on lifecycle management and operations.
• Promote operational efficiency, process improvements, and automation to enhance quality and project margins.

Leadership Expectations:

• Demonstrate cross-functional leadership, mobilizing support across functions and teams.
• Exhibit strong collaboration, communication, and fact-based decision-making.
• Foster a people-centric leadership style with empathy.

Sales & Customer Focus:

• Proven ability to drive multi-million-dollar sales and manage complex contracts.
• Deep knowledge of contracting, commercial models, and customer operations in Core, IT (OSS/BSS), and ADM.
• Translate portfolio capabilities into business value for customers.
• Lead technical and business discussions at all levels, including customers' D and C-suite and main stakeholders.
• Identify and manage risks, with a focus on simplification and cost optimization.
• Experience in consultative selling, identifying strategic opportunities, and business justification.

Functional & Technical Expertise:

• In-depth experience with MS IT, LCM, and ADM best practices and delivery.
• Demonstrated financial improvements and cost savings.
• Experience in continuous improvement for main IT systems, enhancing customer satisfaction and KPIs.
• Expertise in Ericsson Service Delivery processes, agile and DevOps models.
• Strong knowledge of OSS/BSS/Cloud NFViO, Agile/SAFe, ALM tools, DevOps toolchains, automation, and emerging technologies.

The Skills You Bring:

• University degree in Business, Engineering, or ICT.
• 5+ years in MSIT/ADM presales.
• 5+ years in delivery of Managed Services and/or ADM.
• 10+ years in the telecom network industry.
• Strong record of sales and C-level engagement.
• Proven delivery experience in the domain.