
Technical Support Professional
2 days ago
This senior-level position requires a strong understanding of Workforce Management concepts and systems, as well as experience in supporting Genesys Cloud WFM. The ideal candidate will be able to drive continuous improvement by identifying and implementing innovations to increase system efficiency and data accuracy.
Key Responsibilities
- Work cross-functionally with WFM teams and technical departments to resolve WFM-related issues and implement enhancements.
- Collaborate with the software vendor as needed to resolve complex system issues.
Requirements
- 4 to 6 years of experience specifically supporting Genesys Cloud WFM.
- Prior experience in a Workforce Management team is a plus.
- Any relevant Certification in Genesys is preferred.
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