Remote Technical Support Professional

4 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Technical Support Specialist: A Key Role in Remote Technical Assistance

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This role is responsible for providing exceptional remote technical support to customers. As a Technical Support Specialist, you will be the primary point of contact for customers who need assistance with our products or services.

The ideal candidate will have experience in technical support, preferably remote, and strong written and verbal communication skills. They should also be familiar with CRM systems and have a reliable internet connection.

The Technical Support Specialist will manage and update support tickets for efficient tracking, troubleshoot technical issues, and document resolution steps. They will communicate effectively with customers to address their needs and contribute to creating and improving knowledge base materials.

To be successful in this role, you should have strong problem-solving abilities, attention to detail, and a team-player mindset. You should also be able to work independently and stay up-to-date with company tools and services.

Key Responsibilities:

  • Manage and update support tickets for efficient tracking

  • Troubleshoot technical issues and document resolution steps

  • Communicate effectively with customers to address their needs

  • Contribute to creating and improving knowledge base materials

  • Stay up-to-date with company tools and services

Qualifications:

  • Minimum 150 Mbps internet speed and remote setup

  • Experience in technical support, preferably remote

  • Strong written/verbal communication and troubleshooting skills

  • Familiarity with Google Suite, Microsoft Suite, and CRM systems

  • Attention to detail, problem-solving abilities, and a team-player mindset

Benefits:

  • Work from Home

  • Paid Time Off

  • Opportunities for growth and promotion



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