
Remote Technical Support Professional
4 days ago
Technical Support Specialist: A Key Role in Remote Technical Assistance
">This role is responsible for providing exceptional remote technical support to customers. As a Technical Support Specialist, you will be the primary point of contact for customers who need assistance with our products or services.
The ideal candidate will have experience in technical support, preferably remote, and strong written and verbal communication skills. They should also be familiar with CRM systems and have a reliable internet connection.
The Technical Support Specialist will manage and update support tickets for efficient tracking, troubleshoot technical issues, and document resolution steps. They will communicate effectively with customers to address their needs and contribute to creating and improving knowledge base materials.
To be successful in this role, you should have strong problem-solving abilities, attention to detail, and a team-player mindset. You should also be able to work independently and stay up-to-date with company tools and services.
Key Responsibilities:
Manage and update support tickets for efficient tracking
Troubleshoot technical issues and document resolution steps
Communicate effectively with customers to address their needs
Contribute to creating and improving knowledge base materials
Stay up-to-date with company tools and services
Qualifications:
Minimum 150 Mbps internet speed and remote setup
Experience in technical support, preferably remote
Strong written/verbal communication and troubleshooting skills
Familiarity with Google Suite, Microsoft Suite, and CRM systems
Attention to detail, problem-solving abilities, and a team-player mindset
Benefits:
Work from Home
Paid Time Off
Opportunities for growth and promotion
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