Customer Experience Leader

We are seeking a dynamic and skilled professional to lead our community of customers, content creators, and partners. The ideal candidate will have a passion for technology, excellent communication skills, and the ability to create and promote engaging content.

The Community Manager will be responsible for conducting live product demos, providing feedback to internal teams, writing technical content, and collaborating with content creators. They will also represent the brand in live sessions, webinars, and interviews, delivering professional and engaging presentations.

The Community Manager will foster relationships within the community, develop strategies to engage users across various platforms, and participate in online discussions and forums. They will also work with marketing teams to leverage affiliate marketing, organic strategies, and content marketing channels to grow community reach and product awareness.

• Conduct live product demos for customers, addressing their technical queries and showcasing key features.
• Act as the bridge between the company and its customers, providing feedback to internal teams for improvements.

• Write clear and concise technical content, including explainers, how-to guides, and knowledge base articles around the product.
• Collaborate with content creators to produce product-specific videos and courses that resonate with the target audience.

• Represent the brand in live sessions, webinars, and interviews, delivering professional and engaging presentations.

• Foster relationships within the community to promote collaboration, feedback sharing, and brand loyalty.
• Develop strategies to engage users across various platforms, including social media, forums, and partner channels.
• Participate in online discussions and forums to help advocate for DigitalOcean services, engage and answer questions from users.

• Work with marketing teams to leverage affiliate marketing, organic strategies, and content marketing channels to grow community reach and product awareness.
• Assist in identifying and engaging with key influencers, affiliates, and partners within the industry.

Requirements:

• Proven experience in community relations management, technical content creation, or a related role.
• Excellent verbal and written communication skills, with the ability to simplify complex technical concepts.
• Confident on-camera presence for live sessions, webinars, and interviews.
• Strong technical aptitude with the ability to create engaging technical content.
• Familiarity with marketing channels such as affiliate marketing, organic marketing, and content marketing.
• Competent social media user, comfortable engaging with communities across online forums such as Reddit, Discord, Quora, etc.
• Experience working with content creators to develop video tutorials, courses, or related media.
• Bachelor's degree in Computer Science or a related field.

Preferred Skills:

• Knowledge of WordPress/WooCommerce, PHP/Laravel and web development frameworks along with web hosting and SaaS.
• Hands-on experience with tools and platforms used for webinars, video creation, and community engagement.
• Creative problem-solving skills and a proactive approach to building community engagement.

Why You'll Like Working for Our Company:

• We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
• We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
• We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.