Java Application Specialist
19 hours ago
We are seeking a skilled professional to fill the role of Technical Support Engineer. As part of our Incident Response Team, you will be responsible for managing, troubleshooting, and resolving complex issues in our Java-based applications and services.
- You will provide technical leadership within our event-driven architecture, lead incident response efforts, and implement robust root cause analysis methodologies.
- On-call technical support coverage during regular business hours is also required.
- System monitoring and establishing protocols for efficient incident response are key aspects of this role.
- Additionally, you will troubleshoot and resolve the most complex issues in Java applications and services.
- Developing and implementing comprehensive root cause analysis (RCA) frameworks and procedures is essential.
- Creating detailed technical documentation and knowledge base articles for team reference is another crucial task.
- Designing and optimizing RESTful API integrations to improve system stability is also an important responsibility.
- Mentoring junior support engineers and providing technical guidance to development teams is a valuable aspect of this position.
- Collaborating with stakeholders to establish and meet service-level objectives is critical.
- Lastly, providing strategic recommendations for enhancing system resilience and reducing incident frequency is a key deliverable.
- 4+ years of experience in Java development and troubleshooting are mandatory.
- 4+ years of experience as a Support Engineer in on-call teams are necessary.
- Proven experience with event-driven architectures in production environments is highly valued.
- Advanced expertise in incident response, management, and root cause analysis methodologies is essential.
- Extensive hands-on experience with RESTful APIs design and implementation is crucial.
- Experience implementing monitoring solutions and alerting strategies is beneficial.
- Excellent problem-solving skills and ability to make critical decisions under pressure are vital.
- Strong communication abilities to explain complex technical issues to various audiences are necessary.
- Willingness to work in a rotational schedule is required.
- Advanced level of English is expected.
- Experience with GraphQL implementation and troubleshooting is a plus.
- Expertise in WebSocket protocols and real-time applications is desirable.
- Proficiency in the Go programming language is beneficial.
- Knowledge of C++ development in enterprise environments is nice to have.
- 100% remote work from anywhere is available.
- Competitive compensation in USD or local currency is offered.
- Hardware and software setup for remote work is provided.
- Flexible hours allow you to create your own schedule.
- Paid parental leaves, vacations, and national holidays are included.
- Innovative and multicultural work environment offers diverse growth opportunities.
- Supportive environment with mentorship, promotions, skill development, and growth opportunities is available.
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