
Account Manager
5 days ago
About Jade: A Technology Solutions Provider
Job Summary:We seek a proactive and client-focused Account Manager to build and nurture long-term relationships with clients, ensuring satisfaction and identifying growth opportunities. In this role, you will act as a liaison between clients and internal teams, ensuring smooth communication, successful project delivery, and continuous support.
The ideal candidate will excel in relationship management, have strong problem-solving skills, and commit to delivering exceptional client experiences. Key responsibilities include building strong client relationships, serving as a primary point of contact for clients, collaborating with Sales, Project Management, and Customer Support teams, and developing tailored account plans to drive growth and engagement.
Key Responsibilities:- Build Strong Client Relationships: Regularly connect with clients to understand their needs, preferences, and goals.
- Client Liaison: Be the primary point of contact for clients, addressing requests and concerns promptly and efficiently.
- Cross-Functional Collaboration: Work with Sales, Project Management, and Customer Support teams to ensure client satisfaction and timely solution delivery.
- Upselling and Cross-Selling: Identify opportunities by understanding client needs and introducing relevant products and services.
- Client Satisfaction Monitoring: Implement strategies to enhance the client experience.
- Tailored Account Plans: Develop plans outlining strategies for growth and engagement.
- Presentation and Reporting: Prepare and deliver presentations showcasing results, progress, and upcoming opportunities.
- Invoicing and Payment Tracking: Ensure timely and accurate invoicing in collaboration with the Finance team.
- Client Feedback Analysis: Gather insights to suggest improvements to products, services, and processes.
- Industry Trends and Market Developments: Stay updated to better serve client needs and anticipate changes.
- Insights and Recommendations: Provide suggestions on ways to improve client retention and account management processes.
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