Senior Technical Expert

3 days ago

Dera Ghazi Khan, Punjab, Pakistan beBeeTechnical Full time $90,000 - $120,000
Job Overview

Motive is a platform that empowers teams with tools to make their work safer, more productive, and profitable.

For the first time ever, safety, operations, and finance teams can manage drivers, vehicles, equipment, and fleet-related spend in a single system.

The Motive platform gives complete visibility and control, reducing manual workloads by automating and simplifying tasks.

Job Responsibilities
  • Diagnose and resolve complex technical issues and product-level limitations.
  • Create and maintain technical documentation for internal and external use.
  • Work closely with cross-functional teams to identify and address technical issues.
  • Provide excellent communication and collaboration skills to work effectively with different teams.
  • Offer leadership and mentoring to support engineers.
  • Identify opportunities for process improvement and drive changes to improve efficiency and effectiveness.
About the Role

This senior subject matter expert position requires a high level of technical expertise, leadership skills, and ability to collaborate with cross-functional teams.

The successful candidate will have experience in troubleshooting complex technical issues, leading technical support teams, and driving process improvements.

They will be responsible for providing leadership to the technical support team, mentoring, training, and coaching other support engineers.

The role also involves collaborating with engineering teams to identify and address technical issues affecting customers.

Requirements
  • Bachelor's degree in Computer Science or related field.
  • Minimum 5 years of experience in technical support or related field.
  • Excellent communication and collaboration skills.
  • Ability to lead and mentor technical support teams.
  • Experience in troubleshooting complex technical issues.
  • Strong analytical and problem-solving skills.

Key Skills:

  • Technical expertise in software development, testing, and deployment.
  • Leadership and mentoring skills.
  • Excellent communication and collaboration skills.
  • Analytical and problem-solving skills.

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