
Data Monitoring Specialist
6 days ago
About HSBC
We are one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
Our aim is to be where the growth is, enabling businesses to thrive and economies to prosper.
We help people to fulfil their hopes and realise their ambitions by providing opportunities, support, and rewards that take you further.
Job DescriptionWe are currently seeking an experienced professional to join our team in the role of IT Security Analyst. The successful candidate will have a strong understanding of log monitoring strategy and operating models, as well as experience working with global and regional teams from across different functions.
- Closely collaborate with global and regional teams from across different functions regarding log monitoring strategy, operating model, implementation, and service delivery.
- Perform process gap analysis and drive closure of findings captured as MSII.
- Interact with project managers, business analysts, and developers to detail business requirements and drive quality end-to-end automation in an agile manner.
- Lead initiatives around improving adherence to IT service controls and service management key control indicators.
- Provide regular updates to management on progress and highlight key challenges to delivery that may require escalation.
- Deliver log monitoring services according to Service Level and Performance Level agreements.
- Prepare and share weekly/monthly performance reports with management, outlining trends.
- Participate in security audits and assessments, both internal and external.
- Work with stakeholders to resolve queries/escalations, improving customer satisfaction levels.
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