Senior Client Support Leader

13 hours ago

Lahore, Punjab, Pakistan beBeeTechnical Full time 3,000,000 - 5,500,000

At the forefront of delivering exceptional client support, we seek a seasoned leader to spearhead our client support team.

Role Overview:
  • Leading the Client Support Team: Oversee and mentor a group of skilled client support specialists, setting performance goals, monitoring key performance indicators (KPIs), and providing regular feedback and training.
  • Application Performance Optimization: Ensure ongoing monitoring and maintenance of application performance to guarantee an optimal client experience.
  • Advanced Technical Support: Provide advanced troubleshooting and resolution strategies for complex application issues.
  • Incident & Ticket Management: Oversee incident tracking and ticketing workflows, ensuring timely resolution and quality of support.
  • Client Relationship Management: Serve as the primary point of contact for high-value clients and critical issues.
  • Cross-Functional Collaboration: Liaise with product, development, and system administration teams to resolve issues and implement product improvements.

Requirements:

  • Minimum 5+ years of experience in client/application support and leading roles.
  • Healthcare industry experience is advantageous.
  • Strong analytical and problem-solving skills, with the ability to lead root cause analysis and complex troubleshooting.
  • Excellent interpersonal and communication skills.
  • Hands-on experience with ticketing systems and incident management tools.
  • Ability to prioritize tasks effectively and manage a support team.

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