Digital Experience Specialist

3 days ago

Islamabad, Islamabad, Pakistan beBeeDigitalPlatform Full time 800,000 - 1,200,000
Job Overview

This role involves supporting the execution of digital initiatives and experience enhancements by coordinating with internal teams and external stakeholders.

The ideal candidate will assist in aligning digital initiatives with business goals, drive customer satisfaction, and work closely with product and platform owners to ensure seamless digital journey improvements.

This is an exciting opportunity for someone who wants to be part of something transformative, driving success, and empowering millions more with digital tools to progress in a rapidly changing economy.

Key Responsibilities
  • Assist and coordinate with various departments to ensure new platform launch, enhancements, operational efficiencies, and channels handling.
  • Work with product and platform owners to align on digital journey improvements, new feature implementations, and operational efficiency.
  • Provide inputs for customer journey design and platform personalization based on usage data and feedback.
  • Help identify friction points in the digital experience and raise flags for resolution through testing and stakeholder follow-ups.
  • Collect and consolidate data from digital systems (apps, portals, etc.) for performance tracking and reporting.
  • Maintain dashboards and assist in preparing reports for management review.
  • Support the execution of internal and external digital adoption initiatives.
Requirements
  • 3+ years of relevant experience in digital platforms, customer experience, or cross-functional project coordination, preferably in the telecom or digital services industry.
  • Strong analytical and data interpretation skills.
  • Digital CX and journey mapping expertise.
  • Understanding of marketing campaigns and digital strategy.
  • Excellent coordination & cross-functional communication skills.
  • Proficiency in reporting tools and dashboard management.
  • Knowledge of telecom industry and industry trends.
Benefits

We offer a dynamic work environment, opportunities for growth and development, and a chance to be part of a leading organization. Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

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