Transforming Digital Experiences

7 days ago

Islamabad, Islamabad, Pakistan beBeeUserExperience Full time

Job Title: User Experience Specialist

This is an opportunity to work in a dynamic environment where you will be responsible for designing and improving digital experiences. You will work closely with cross-functional teams to turn customer feedback into meaningful design improvements.

The successful candidate will have a strong understanding of user experience best practices, digital products, and platforms. They will be responsible for conducting user research, usability testing, and journey mapping to inform design decisions and improve digital experiences.

Key Responsibilities:

  • Support UI/UX teams by conducting user research, usability testing, and journey mapping to inform design decisions and improve digital experiences.
  • Design intuitive and engaging mobile and web apps with a clear grasp of UI/UX best practices and platform conventions.
  • Translate user feedback and behavioral data into actionable insights that guide interface design and resolve user pain points.
  • Design and execute customer surveys from question creation to field execution and analysis to capture user needs and preferences.
  • Collect, analyze, and interpret customer feedback from surveys, complaints, digital platforms, and interviews to identify key experience gaps.
  • Build interactive dashboards that are presentation-ready, insightful, and tailored for various stakeholders.
  • Coordinate follow-up actions and monthly review meetings to ensure timely resolution of recurring or high-impact issues.
  • Recommend enhancements in tools, customer journeys, or processes based on recurring user insights and emerging trends.

Requirements:

  • Bachelor's degree in Data Analytics, Human-Centered Design, or a related field (Master's or certifications are a plus).
  • 2–4 years of experience in CX, Data Analytics, or UI/UX.
  • Proficiency in Power BI, Tableau, Superset, Figma, Adobe XD, Miro, and Advanced Excel.

Benefits:

  • A competitive salary package.
  • Opportunities for career growth and development.
  • A collaborative and dynamic work environment.
  • Access to the latest technology and tools.

About Us:

We are a leading organization in Pakistan committed to delivering excellent customer experiences. We value innovation, collaboration, and customer obsession. As a User Experience Specialist, you will play a critical role in driving our success and empowering millions more with the tools necessary to progress in an increasingly digital economy.

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