
Sales Operations Lead
7 days ago
About Us: Backendz is a leading IT services company looking for a talented individual to join our team as a Call Center Lead (Sales). As a sales-oriented call center, we pride ourselves on delivering exceptional customer service and meeting sales targets.
Job Description:
We are seeking a results-driven Call Center Lead to oversee a team of sales representatives. The ideal candidate will have strong leadership skills, be fluent in English, and possess a proven track record of closing sales. As a Team Lead, you will be responsible for motivating the team, monitoring call quality, and implementing strategies to increase sales conversion rates.
Responsibilities:
- Lead and manage a team of sales agents to achieve sales targets.
- Develop and implement sales strategies to improve customer satisfaction and sales conversion.
- Monitor and evaluate call quality to ensure agents follow best practices.
- Provide coaching, training, and feedback to improve team performance.
- Set and report on team performance goals and sales results.
Requirements:
- Fluency in English (written and verbal communication).
- Minimum 4-6 years of experience in a sales-oriented call center.
- Proven ability to close sales and meet targets.
- Leadership or supervisory experience is a plus.
- Strong problem-solving skills and ability to handle escalated issues.
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