Support Coordinator Lead

4 days ago


Karachi, Sindh, Pakistan ibex Full time

We're seeking a highly skilled and passionate individual to fill the role of Senior Customer Support Coordinator at ibex. This exciting opportunity involves working closely with our U.S.-based client's customers to deliver exceptional customer experiences and provide accurate resolutions to their queries and concerns.

The successful candidate will possess superb English communication skills, a U.S. or UK accent, and the ability to articulate thoughts in an easy-to-understand language. They'll also be able to convey messages in a friendly, accurate, and jargon-free way.

Responsibilities
  1. Customer Support: Provide timely and effective support to our clients' customers via phone calls.
  2. Process Adherence: Follow standard processes and procedures to ensure consistent delivery of high-quality customer support.
  3. Continuous Learning: Stay up-to-date with system information, process changes, and future updates to maintain expert-level knowledge.
Key Requirements
  • Excellent verbal and written communication skills.
  • Proven experience in handling customer inquiries and resolving issues.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities.


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