Customer Experience Manager

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeLeadership Full time
Job Overview

We are seeking a skilled and experienced Shift Supervisor to join our team. The ideal candidate will have excellent leadership skills, be able to effectively manage teams and ensure high-quality customer service.


Key Responsibilities
  • To interact with guests in a friendly and professional manner, ensuring their needs are met and exceeded.
  • Demonstrate a passion for the brand and its values, promoting a positive image of the company at all times.

Guest Service Skills
  • Greet all guests with a smile, making them feel welcome and valued.
  • Honor guests by providing quick, friendly, and genuine service, addressing any concerns or issues promptly.

Product Knowledge
  • Ensure that baristas maintain high standards for product preparation, adhering to recipes and procedures at all times.
  • Educate guests on Second Cup products and services, highlighting the unique features and benefits.

Teamwork and Communication
  • Communicate effectively with coworkers and management to solve issues and improve quality and service.
  • Work collaboratively with the team to achieve common goals and objectives.

Cash Handling and Financial Management
  • Ensure all baristas follow cash handling procedures during shifts, maintaining accurate records and minimizing errors.
  • Follow business procedures for handling voids and cash handling mistakes, resolving issues promptly and efficiently.

Job Challenges and Opportunities
  • Develop a deep understanding of Second Cup products and services, staying up-to-date on new offerings and promotions.
  • Maintain coffee freshness standards while controlling waste, ensuring high-quality products are delivered to customers.

Required Skills and Qualifications
  • Excellent guest service skills, with a positive and caring attitude.
  • Strong teamwork and communication skills, with the ability to work effectively in a fast-paced environment.
  • Cash handling and retail experience preferred, with a solid understanding of financial management principles.
  • Product knowledge and selling skills, with the ability to promote and upsell products effectively.

Benefits and Perks
  • A competitive salary and daily tips.
  • International certificates and training opportunities.
  • Health insurance and paid leave.

Skills and Abilities
  • Sales skills and cash handling abilities.
  • Teamwork and communication skills.

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