Current jobs related to Customer Experience Manager - Islamabad, Islamabad - LMKR

  • Customer Experience Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeService Full time $50,000 - $75,000

    Job OverviewThe Customer Service Lead is responsible for managing the daily operations of the customer support team.This role involves handling customer interactions, providing guidance and training to ensure service quality, and serving as the first point of escalation for customer issues.The Lead will oversee team schedules, coordinate between customer...

  • Customer Experience Manager

    3 weeks ago

    Islamabad, Islamabad, Pakistan LMKR Full time

    Job SummaryWe are seeking an experienced Manager Customer Experience to oversee inbound and outbound call center operations, ensuring high-quality customer service, operational efficiency, and performance excellence. The ideal candidate will have a strong background in call center management for selling or supporting technology products in international...

  • Manager Customer Experience

    2 weeks ago

    Islamabad, Islamabad, Pakistan LMK Resources Ltd. Full time

    Job SummaryWe are seeking an experienced Manager Customer Experience to oversee inbound and outbound call center operations, ensuring high-quality customer service, operational efficiency, and performance excellence. The ideal candidate will have a strong background in call center management for selling or supporting technology products in international...

  • Director of Customer Experience Management

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeCustomerExperience Full time

    Director of Customer Experience ManagementThis role involves overseeing and optimizing customer support operations to ensure compliance with regulations across multiple online retail channels.Key Responsibilities:Manage customer support teams to meet service-level agreements and key performance indicators.Develop strategic customer support plans to enhance...

  • Senior Customer Experience Manager

    1 week ago

    Islamabad, Islamabad, Pakistan beBeeCompliance Full time 2,000,000 - 2,500,000

    Job Purpose: Ensure that customer facilitation processes adhere to regulatory compliance.The ideal candidate will be responsible for monitoring activities at service centers and franchises, ensuring alignment with standard operating procedures (SOPs) and guidelines shared by regulatory bodies. This includes highlighting system loopholes and process gaps to...

  • Customer Experience Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeCustomer Full time $30,000 - $50,000

    Customer Experience ManagerWe are seeking a highly skilled and customer-focused individual to act as a liaison between our customers and internal stakeholders.Key Responsibilities:Respond to customer inquiries, concerns and requests about products and services in a timely and professional manner.Build relationships with customers to strengthen service...

  • Customer Experience Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 500,000 - 1,000,000

    Job Summary:The role of a Customer Service Representative is pivotal in fostering strong relationships between customers and the organization.In this capacity, you will be responsible for providing exceptional service to clients via various channels, ensuring that their queries, concerns, and issues are addressed efficiently and professionally.As a key...

  • Customer Experience Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 800,000 - 1,200,000

    Job Summary">">Resolve customer complaints via phone, email, mail, or social media.">Use telephones to reach out to customers and verify account information.">Greet customers warmly and ascertain the problem or reason for calling.">Assist with placement of orders, refunds, or exchanges.">Advise on company information.">Take payment information and other...

  • Customer Experience Advocate

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeCustomerSupport Full time 800,000 - 1,200,000

    Job OverviewWe're seeking a dedicated professional to handle customer inquiries, guide customers through the purchasing process, and resolve any complaints or technical concerns.Key ResponsibilitiesAddress customer concerns with confidence and empathyInspire trust in our customers by delivering exceptional serviceManage incoming customer requests and resolve...

  • Garment Retail Customer Experience Manager

    1 week ago

    Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 600,000 - 1,000,000

    Key ResponsibilitiesDirect and develop a team of customer service representatives to deliver high-quality service, adhering to industry standards.Oversee the resolution of customer inquiries, complaints, and issues related to product returns, sizing, and shipping.Develop customer service policies and procedures tailored to the garment retail industry,...

Customer Experience Manager

2 weeks ago

Islamabad, Islamabad, Pakistan LMKR Full time $60,000 - $80,000 per year

Job Summary:

We are seeking an experienced
Manager Customer Experience
to oversee
inbound and outbound call center operations
, ensuring high-quality customer service, operational efficiency, and performance excellence. The ideal candidate will have a strong background in call center management for selling or supporting technology products in international markets.

Job Responsibilities:

  • Oversee around the clock operations of
    inbound (customer service, support) and outbound (sales, surveys)
    call center activities.
  • Develop and implement call center strategies to improve
    service levels, response times, and operational efficiency
    .
  • Monitor call center metrics (e.g.,
    Resolution Time, Response Time, Service Level, Conversion Rates
    ) and implement improvements.
  • Work with Marketing and Sales to develop outreach programs using LinkedIn Sales Navigator and other platforms to generate leads
  • Manage leads generated from web and other outreach programs.
  • Ensure compliance with company policies, industry regulations, and quality standards.
  • Forecast call volumes and adjust staffing schedules to meet demand.
  • Lead, mentor, and motivate a team of
    call center agents
    .
  • Conduct performance evaluations, provide coaching, and implement training programs to enhance agent skills.
  • Ensure high levels of
    customer satisfaction
    by maintaining service quality and resolving escalated issues.
  • Analyze customer feedback and call recordings to identify trends and implement corrective actions.
  • Work closely with other departments (PMO, SME and Engineering) to track customer issues towards resolution.

Required Skills:

  • Expertise in both inbound and outbound call center operations.
  • Experience in supporting or selling technology products (software, IT services etc) in North America, Europe or Middle East.
  • Strong knowledge of
    call center KPIs, CRM systems (e.g., Salesforce, MS Dynamics)
  • Excellent leadership, communication, and problem-solving skills.
  • Proficiency in data analysis and reporting.

Experience

  • 7+ years of experience in call center management, with
    Education/Qualification.
  • Minimum:
    Bachelor's degree
    in Business Administration or Computer Sciences.

Location

  • Islamabad(on-site)