Digital CRM Expert

1 day ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Summary

We are seeking a skilled CRM Administrator to manage and optimize our customer relationship management system using Microsoft Dynamics 365. The ideal candidate will play a crucial role in streamlining sales, marketing, and customer service processes.

Key Responsibilities
  • CRM Administration: Configure and manage workflows, customizations, dashboards, and reporting within the Microsoft Dynamics 365 platform.
  • Process Optimization: Analyze business processes and recommend improvements using CRM automation, integration, and customization.
  • User Support & Training: Provide technical support, troubleshooting, and training for CRM users.
  • Data Management: Ensure data integrity, accuracy, and security by implementing best practices in CRM data governance.
  • Customization & Development: Collaborate with developers to enhance CRM functionality using PowerApps, Power Automate, and custom scripts.
  • Integration: Integrate Microsoft Dynamics 365 with other business applications such as ERP, marketing automation tools, and third-party APIs.
  • Reporting & Analytics: Generate insightful reports and dashboards to support business decision-making.
  • Compliance & Security: Ensure CRM configurations comply with data privacy and security regulations.


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