
Senior Customer Experience Manager
2 days ago
About the Role
We are seeking a professional to manage customer interactions and relations, resolve customer complaints, and ensure customer satisfaction.
The ideal candidate will have strong communication and problem-solving skills to effectively address and resolve customer issues. Key responsibilities include:
- Responding to customer inquiries in a timely and professional manner
- Managing a team of customer service representatives to ensure excellent customer service standards are met
- Implementing customer service standards and processes to improve services and efficiency
- Analyzing customer feedback to identify areas for improvement and implement changes
Requirements
To be successful in this role, you will need:
- Customer Service and Customer Relations skills
- Team Management and Leadership skills
- Communication and Interpersonal skills
- Problem-Solving and Conflict Resolution skills
- Experience in implementing customer service standards and processes
- Ability to analyze customer feedback and make improvements
- Proficiency in using customer service software and tools
- Bachelor's degree in Business, Management, or related field
Job Details
This is a key role within our organization, responsible for ensuring exceptional customer experiences. We offer a dynamic work environment with opportunities for growth and development.
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