Senior Customer Experience Manager

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

About the Role

We are seeking a professional to manage customer interactions and relations, resolve customer complaints, and ensure customer satisfaction.

The ideal candidate will have strong communication and problem-solving skills to effectively address and resolve customer issues. Key responsibilities include:

  • Responding to customer inquiries in a timely and professional manner
  • Managing a team of customer service representatives to ensure excellent customer service standards are met
  • Implementing customer service standards and processes to improve services and efficiency
  • Analyzing customer feedback to identify areas for improvement and implement changes

Requirements

To be successful in this role, you will need:

  • Customer Service and Customer Relations skills
  • Team Management and Leadership skills
  • Communication and Interpersonal skills
  • Problem-Solving and Conflict Resolution skills
  • Experience in implementing customer service standards and processes
  • Ability to analyze customer feedback and make improvements
  • Proficiency in using customer service software and tools
  • Bachelor's degree in Business, Management, or related field

Job Details

This is a key role within our organization, responsible for ensuring exceptional customer experiences. We offer a dynamic work environment with opportunities for growth and development.



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