Customer Service Representative

8 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking a skilled and customer-oriented individual to fill the role of Customer Service Representative.

About the Position

This is an exciting opportunity for someone with 1-2 years of experience in technical support who is proficient in English verbal and written communication, as well as data analysis.

Key Responsibilities
  1. Respond promptly and professionally to customer inquiries via various communication channels.
  2. Resolve customer complaints and issues efficiently, aiming for first-call resolution whenever possible.
  3. Provide accurate and detailed information about products, services, policies, and procedures to customers.
  4. Ensure customer satisfaction by building rapport, understanding their needs, and offering appropriate solutions.
  5. Document all customer interactions accurately in the CRM system.
Requirements
  1. Proven experience as a Customer Support Representative or a similar role for 1-2 years.
  2. Excellent verbal and written communication skills in English, with the ability to effectively articulate information and instructions to customers.
  3. Proficiency in using Excel to analyze data, create reports, and maintain customer records.
Work Environment

This is a full-time position that requires strong attention to detail and accuracy in documentation and data entry. The ideal candidate will be able to work independently as well as collaboratively within a team.



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