Technical Support Specialist

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a highly skilled and experienced Support Engineer to join our team. The ideal candidate will have good communication skills and at least 2-3 years of related professional experience.

Responsibilities
  • Provide technical support and assistance to internal networks and existing employees.
  • Solve complex issues and follow reported problems through to their resolution.
  • Respond to employees inquiries.
  • Identify and resolve routine operational systems problems.
  • Install and operate LAN, WAN and dial access services for operations.
  • Manage project, plan and implement systems maintenance and administration.
  • Troubleshoot networks and systems.
Requirements

Required skills and qualifications include:

  • Software house experience
  • Excellent English written and verbal skills
  • Excellent phone manners
  • MCSE Certified, CCNA (good to have)
  • Firm grasp of how the web works, networking, and software products
  • Taking ownership of technical issues, and working with our Development teams to resolve more advanced issues when necessary
  • Resolving escalated user complaints without the need for team lead intervention
  • Documenting troubleshooting and problem resolution steps
  • Participation in educating network customers as required
  • Knowledge of Windows XP, Vista, Windows 7, Linux and general desktop support issues
  • Knowledge of DNS, TCP/IP, Domain Environment, Firewalls and other networking concepts
  • Solid knowledge of internet protocols such as SSH, FTP, SFTP & HTTP
  • Ability to use diagnostic tools such as trace route, ping, and dig


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