Customer Relationship Management Associate

4 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Title: Customer Relationship Management Associate

This is a full-time on-site role that involves assisting in the management of customer relationship initiatives, data entry, and providing support to the CRM team.

Key Responsibilities:
  • Clinical Operations & Team Management:
    • Ensure efficient data management and customer interactions through the CRM system.
    • Lead and manage the CRM team, providing guidance and support to achieve performance targets.
    • Maintain the accuracy and integrity of customer data.
  • Marketing (Support & Performance Management):
    • Provide customer insights and data analysis to support marketing campaigns.
    • Monitor and report on the performance of marketing activities.
    • Collaborate with the marketing team to develop strategies that enhance customer engagement.
  • Project Management:
    • Manage projects and ensure timely delivery and adherence to project goals.
    • Coordinate with cross-functional teams to ensure project success.
    • Monitor project progress and address any issues that arise.
  • Publicity & Branding:
    • Develop and implement strategies to enhance the brand's visibility and reputation.
    • Coordinate publicity efforts, including all relevant events and promotional activities.
    • Ensure consistent brand messaging across all channels.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 2 years of experience in a CRM or customer service role, preferably within the automotive or spare parts industry.
  • Experience in marketing coordination and project management is a plus.
  • Excellent communication and interpersonal skills along with strong organizational and multitasking abilities.
  • Understanding of CRM principles and practices & proficiency in CRM software and data analysis tools.
  • Ability to work collaboratively with cross-functional teams.
  • Familiarity with the motorbike spare parts market is an advantage.

About This Role:

This role requires a highly organized and detail-oriented individual who can effectively manage multiple tasks and prioritize responsibilities. The ideal candidate will have excellent communication skills and be able to build strong relationships with colleagues and customers.

What We Offer:

We offer a dynamic and supportive work environment that encourages growth and development. Our team is committed to delivering exceptional results and exceeding customer expectations.

How to Apply:

Please submit your application, including your resume and cover letter, to us. We look forward to hearing from you.



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