
Customer Relationship Manager
4 days ago
**About the Role**
This Senior HR Executive position is an exciting opportunity to join a dynamic team and drive business success. As a key member of the team, you will be responsible for developing and implementing effective recovery strategies, maintaining strong customer relationships, and driving business growth through sales pipeline development and customer database management.
Key Responsibilities:
- Market research and analysis: Stay informed about competitor products, services, and market rates to ensure our business remains competitive and aligned with customer needs.
- Sales pipeline development: Identify new opportunities for business growth in the SME market, generating sales pipelines and maintaining accurate customer databases.
- Customer relationship management: Develop and maintain strong relationships with customers, resolving business issues and recording account activity to ensure accurate documentation of customer interactions.
- Reporting and analytics: Maintain accurate records and generate reports to track progress, monitor sales performance, and identify areas for improvement.
Requirements
A graduate degree in any relevant field is required, along with good negotiation skills and 0-1 year of experience.
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