Client Support Specialist

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Overview:

This role involves providing high-quality support services to clients, ensuring their needs are met and exceeded.

  • Responsibilities:
  • Client Support: Provide expert support to clients, addressing their queries and resolving issues promptly.
  • Issue Resolution: Troubleshoot and resolve technical issues related to software configuration, installation, and user knowledge.
  • Service Level Compliance: Meet agreed-upon service levels for problem resolution, escalating unresolved issues when necessary.
  • Documentation: Develop and maintain comprehensive documentation for client support, including FAQs and troubleshooting guides.

Requirements:

  • Educational Qualifications: Bachelor's degree or equivalent in a relevant field.
  • Professional Experience: Minimum 5 years of experience in software support, preferably with international clients.
  • Technical Expertise: Proficient in Microsoft Windows applications and familiar with enterprise resource planning systems.
  • Communication Skills: Excellent written and verbal communication skills for effective client engagement.
  • Critical Thinking: Ability to analyze complex issues and provide timely solutions.


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