Compliance and Quality Manager

6 days ago


Gujrat, Punjab, Pakistan ACE Money Transfer Full time
  • Responsibilities:
  • Develop sampling procedures to record and report quality data internally and externally.
  • Conduct call and chat monitoring, provide trend data, and report observations to Team Leads or Managers.
  • Evaluate whether company practices align with expectations through mystery shopping activities.
  • Create and disseminate case studies and quizzes to support training initiatives.
  • Review call and chat trends, identify irregularities, and communicate findings.
  • Ensure staff adhere to quality standards in voice/text communication and product knowledge.
  • Participate in developing call/chat monitoring formats and quality standards and propose improvements.


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