Customer Service Advocate

6 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Summary

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The Customer Service Representative plays a pivotal role in ensuring customer satisfaction by responding to inquiries, resolving issues, and maintaining accurate records.

Key Responsibilities:
  • Respond to customer calls, emails, and online chat inquiries in a timely and professional manner.
  • Handle customer complaints and issues, providing solutions and ensuring customer satisfaction.
  • Maintain accurate and up-to-date customer records, including information and feedback.
  • Collaborate with sales and marketing departments to process customer orders and service requests efficiently.
  • Analyze customer feedback to suggest improvements in service quality.
  • Perform other customer service-related tasks as required.

Requirements:

  • Verbal Communication: Clearly express information and explain complex issues in a language customers understand.
  • Written Communication: Respond to customer inquiries accurately and concisely in email or online chat.
  • Active Listening: Listen to customer needs and problems to ensure full understanding.
  • Analytical Skills: Quickly identify the root cause of problems and provide effective solutions.
  • Adaptability: Find new solutions when faced with unusual situations.
  • Patience: Remain calm and patient even with difficult or dissatisfied customers.
  • Empathy: Understand customer emotions and needs to better help them.
  • Multitasking: Handle multiple customer requests simultaneously and complete tasks within specified timeframes.
  • Efficient Work: Resolve customer issues efficiently without compromising service quality.


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