Warranty Claim Manager

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Requirements

We are seeking a highly organized and detail-oriented professional to manage the entire process of handling product returns, exchanges, and warranty claims.

The ideal candidate will have 2+ years of experience in customer service, returns processing, or warranty claims handling. Additionally, they must have strong communication and interpersonal skills, with the ability to interact effectively with customers and vendors.

Responsibilities:

  • Review and process warranty claims, ensuring compliance with company policies and manufacturer guidelines.
  • Communicate with customers to obtain necessary information for warranty claims and ensure proper understanding of return procedures.
  • Work closely with technical support and quality control teams to evaluate the reason for return and ensure claims are valid and within warranty parameters.
  • Maintain accurate records of all RMA transactions, including customer details, product information, issue descriptions, and claim status.

Preferred Qualifications

  • High school diploma or equivalent (Bachelors degree preferred).
  • Experience with inventory management and/or ERP systems (e.g., SAP, Oracle, etc.).


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