IT Support Professional

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time

This role requires a Technical Support Officer to work closely with clients, providing technical support and ensuring timely resolution of technical issues.

Main Tasks:
  1. Perform basic troubleshooting for Desktops, Laptops, Printers, and other hardware devices.
  2. Use remote diagnostic techniques and questionnaires to troubleshoot issues.
  3. Develop solutions based on customer input and issue analysis.
  4. Carry out root cause analysis for basic IT issues.
  5. Manage multiple tasks and prioritize customer interactions.
  6. Maintain a professional demeanor, as this role involves direct client interaction.
  7. Contribute to process improvement initiatives.

Essential Qualifications:

  • A degree in Computer Science or a related field.
  • Previous experience in a similar role.
  • Excellent communication skills, both written and verbal.


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