Service Support Specialist

2 weeks ago


Gujranwala, Punjab, Pakistan AlwaysHired Full time

About Us:

AlwaysHired is committed to providing exceptional customer service to our airline partners and passengers. We believe in building strong relationships and delivering results-driven solutions.

Job Details:

This role involves working at Changi Airport, where you will be responsible for handling customer inquiries and resolving issues related to baggage claims. The salary for this role is up to $2,500 per month, depending on experience.

  • Basic salary + variable bonus
  • Shift allowance
  • Joining bonus $5K
  • Working location: Changi Airport
  • Rotating shift schedule

Responsibilities:

As a Customer Service Specialist, you will be responsible for:

  • Raising reports of mishandled and damaged bags in accordance with airline requirements.
  • Tracing mishandled baggage and keeping passengers informed of the tracing status.
  • Assisting passengers with odd-sized bags.
  • Answering hotline calls on baggage matters.
  • Working comfortably on rotating shifts.

Requirements:

To succeed in this role, you must be able to commit to rotational shifts and have excellent communication skills. You should also be comfortable working in a fast-paced environment and be able to handle multiple tasks simultaneously.



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