Quality Assurance and Training Manager

5 days ago


Lahore, Punjab, Pakistan PakWheels Full time

We are looking for a skilled Quality Assurance Executive to join our team at PakWheels. As a key member of our call center operations, you will play a crucial role in ensuring that our customers receive exceptional service.

Main Job Responsibilities:
  • Call Review and Analysis: Thoroughly examine recorded calls to identify areas for improvement.
  • Agent Feedback and Coaching: Provide constructive feedback and coaching to agents to enhance their performance.
  • Call Center Quality Management: Develop and implement quality management strategies to maintain high standards.
  • Call Metrics Analysis: Analyze various call metrics, including average handle time and customer satisfaction scores.


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