Career Advancement Opportunities for Seasoned Customer Service Leaders

6 days ago


Lahore, Punjab, Pakistan beBeeCustomerService Full time
Customer Service Manager Job Description

We are seeking an accomplished Customer Service Manager with 5+ years' experience in managing established customer support/service environments.

This role involves liaising closely with our client's customer service department and requires exceptional written and verbal English communication skills.

  • Lead a proficient and engaged team to drive customer satisfaction and loyalty.
  • Develop and implement operational improvements to enhance the customer experience.
  • Handle complex and escalated customer service issues effectively.
  • Design and implement in-house customer service policies, procedures, and standards.
Requirements:
  • Minimum Bachelor's/Master's degree.
  • Previous call center/customer service management experience.
  • Ability to work evening and night shifts (if required).
What We Offer:
  • A competitive monthly salary based on experience.
  • The opportunity to advance your customer service management career by working with international brands.
  • Professional growth through mentorship from experienced professionals.
  • Enhanced learning and best practices in the customer service industry using digital tools.
  • A professional working environment with opportunities for progression as we expand our client portfolio.


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