Senior Compliance Officer – Consumer Protection

4 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

Key Responsibilities

As a Deputy Chief Manager – Complaints, your key responsibilities will include:

  • Reviewing responses to consumer complaints received from OGRA, ensuring compliance with standard rules and regulations;
  • Evaluating passing unregistered gas (PUG) complaints and taking necessary actions required for resolving the complaints as per the standard rules and regulations;
  • Reviewing cases of gas theft claims and obtaining relevant documents required to ensure compliance with OGRA's approved procedures;
  • Oversseeing evidences required to justify the billings and preparing responses for OGRA;
  • Providing support in documenting responses to OGRA related queries and complaints under complaints resolution regulations procedures;
  • Ensuring departments provide relevant feedback and case files are stored for future references;
  • Implementing measures for improving the structure for complaints resolution and complaint management;
  • Assessing regulatory and statutory obligations are met, including accurate and timely processing within the framework of the regulations for review by senior management;
  • Ensuring timely, periodic status updates to complainants, respondents and higher management/board as appropriate, in ongoing case resolution processes;

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